If you need to send us a private message, use The Mix account.
You'll also see us posting using the following accounts:
You'll also see a few others who pop in regularly.
We're all very friendly, so if you have any questions about how to use the boards feel free to ask us, or even better, post in our Help Desk.
The Mix re-actively moderates these discussion boards.
This means is that any registered user is able to post replies to threads and create their own threads without their messages being checked before publication.
As a community that aims to provide advice, support and information to users (through users and moderators) whenever they have problems, we don't think it's appropriate to delay messages being posted.
This sometimes means that posts can go live that aren't brilliant, and it can leads to some afternoons when there's lots of spam, but ultimately we believe the benefits outweigh the problems.
Interaction with users
The Mix moderators interact with the community in a variety of ways which are outlined below.
1. We respond to problem posts as we are made aware of them.
In the top right hand corner of every post there is a 'report post' link that users can click to send a message to moderators about a potential problem.
We urge our members to use this feature to make us aware of issues which may go against our rules and guidelines (e.g. something offensive, or a personal attack on another user) or to notify us if you believe a fellow member isn't getting any support for a serious problem.
Users should feel free to err on the side of caution so if you aren't certain whether to report something or not - report it.
We'd always rather hear about something that might not be a problem than not be told about something that is serious.
Problem posts can also happen in places away from The Mix (Facebook, Twitter etc.)
Moderators don't follow any members of The Mix on other networks/apps, which means we don't know what goes on there unless someone tells us. If someone does tell us about something happening somewhere outside The Mix, then we can only do something about it if:
a) Whatever is happening outside The Mix is about something on The Mix community (boards or chat) and breaks our guidelines.
b) The person letting us know is happy to make an official report and provide evidence (such as screenshots).
c) Remember that just because someone may be a member of The Mix doesn't automatically make the issue about The Mix.
If a) and b) happen and you're sure the problem isn't just c), then we can get in touch with the person responsible and take action as required. Note: we donít have any control over content posted outside The Mix.
2. We will, when necessary, remove posts from our boards.
If a contribution to The Mix is perceived as breaking the rules, then it will often be deleted.
To be honest we don't like doing it, but we believe it is the best way to maintain a welcoming environment for the majority of people who visit.
Sometimes threads that go against the rules may be left up, but the problems with these posts will be highlighted by moderators and they will be left as examples of how our rules are interpreted.
There are times when posts don't explicitly break the rules, but might be extreme in nature e.g. expressing suicidal thoughts in a way that pushes the capacity of a peer-to-peer support community. In these cases we may well delete or edit posts. You will be contacted via private message so that you are aware of what the problem was and will know for the next time you post.
3. When only part of a post or comment is causing an issue, we will sometimes remove the troublesome chunk while leaving the rest of the comment or post intact.
We will only do this if removing the whole comment would seem heavy-handed, and when we do, the moderator will leave a marker to show that something has been removed.
You'll most often see this when someone might have accidentally linked to something inappropriate in an otherwise fine post, where the moderator will cut out the link but leave the rest alone.
We will never edit a post to change the meaning, spelling, or anything else intended by the user.
4. Sometimes, when a comment or post is removed, it's necessary to delete subsequent messages which refer to explicitly or quote from the original (deleted) comment.
This may also happen because a later comment quotes directly the problematic bits of the original comment, which just perpetuates the problem.
5. Participants who seriously, persistently or wilfully ignore the rules and good manners guide will be banned from using The Mix boards.
This is not an action that we take lightly, or arbitrarily. However, we are aiming to create and maintain an online experience in line with The Mix values, and we reserve the right to make decisions which we feel support that.
Bans from The Mix are traditionally for life. We don't feel it's that useful for posters to receive weekly or monthly bans, and these bans usually follow long discussions with the poster involved (Well, unless you're posting spam, in which case you'll be lucky if the door doesn't hit you on the arse on the way out!)
There have been very rare and exceptional times where a banned user has been allowed to return to The Mix discussion boards. This is extremely rare and usually happens because a previously banned user has shown they have an understanding of what led to their previous removal and have demonstrated a new attitude towards this community.
When a banned user returns, moderators maintain a close watch on their behaviour and any return to previous problems will result in another immediate ban.
This is entirely at the discretion of the moderators.
6. From time to time it is necessary for moderators to close threads.
This might happen when someone posts in an old thread.
The first reason is because the person might be dragging up someone's old problem which is likely to have been resolved, or might bring back unhappy memories for them.
The second reason is because the person posting is likely to get a better response if they start a new thread. A thread is also likely to be closed if it descends into arguments and is no longer on-topic. In this case, a moderator will usually warn users before the thread is closed to give them an opportunity to get the discussion back on track.
7. Threads are likely to be moved if they aren't posted in the appropriate section.
The boards are divided up into different topics to help everyone find things they want, so please try to post in the right place. It's not the end of the world if you don't but it's not polite and dumping everything into 'Anything Goes' won't guarantee a good response.
It's worth reading through the introduction to each different section on the boards before posting there. This will give you an insight into what fits there and how certain rules may be interpreted for a particular sub-forum.
8. Moderation is more than just dealing with problems.
Sometimes we'll post in a thread to help focus the discussion. We'll also use the forums to let you know about other community activities such as upcoming chat sessions, surveys or competitions.
We'll also post in threads to offer support and links to additional resources that may be able to help with problems.
In short, our aim is to create and maintain a pleasant, supportive and welcoming environment for everyone.
You could also have a look at our:
Good Manners Guide