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  • 121 chat

    Hey

    On my laptop when I click on 121 chat I cant fill out the form because the box wont scroll down and on my phone it says its available until 11pm but it says sorry we are not available at the moment. Ide rather use 121 chat on my laptop.
    You are enough

  • #2
    Oh now its changed its the same on my laptop to on my phone...is it not open until 11pm then?
    You are enough

    Comment


    • #3
      Hey Lostsense,

      I just checked with the team and they said there were a few tech issues last night, so the webchat shut off from about 9:50pm. They're not entirely sure why, but there are a few blips happening with the software at the moment. I'd imagine it will be fixed super quickly though.

      To answer your question, it is officially open from 2-11pm every day.

      Mike
      We're James, Aife & Mike: the staff team here at The Mix.
      If you have any questions about this place, feel free to
      ask over in the
      Help Desk or send us a private message.

      Comment


      • #4
        Oh that' was probably the time about I tried so that's why.

        Thanks.
        You are enough

        Comment


        • #5
          Errrm see how am I meant to start the chat on my laptop when I cant scroll down the little box thing?
          Attached Files
          You are enough

          Comment


          • #6
            Originally posted by Lostsense View Post
            Errrm see how am I meant to start the chat on my laptop when I cant scroll down the little box thing?
            Hmmm, how odd.

            Can you full screen the window?

            Mike
            We're James, Aife & Mike: the staff team here at The Mix.
            If you have any questions about this place, feel free to
            ask over in the
            Help Desk or send us a private message.

            Comment


            • #7
              No
              You are enough

              Comment


              • #8
                Originally posted by Lostsense View Post
                No
                Hmm, not too sure what to suggest.

                What device and browser are you using? Does it work on others?

                Mike
                We're James, Aife & Mike: the staff team here at The Mix.
                If you have any questions about this place, feel free to
                ask over in the
                Help Desk or send us a private message.

                Comment


                • #9
                  Dunooo it's odd.

                  Internet Explorer.. are 121 chats closed on weekends?
                  You are enough

                  Comment


                  • #10
                    Originally posted by Lostsense View Post
                    Dunooo it's odd.

                    Internet Explorer.. are 121 chats closed on weekends?
                    Nope, the 1-2-1 service is open 7 days a week so you should be able to get in.

                    I just checked at our end and I'm actually having the same issue with Internet Explorer. I'll flag that to our tech team! It does work on Firefox and Chrome though, so it's probably best to use one of those in the meantime if you can. Does that sound okay?

                    Mike
                    We're James, Aife & Mike: the staff team here at The Mix.
                    If you have any questions about this place, feel free to
                    ask over in the
                    Help Desk or send us a private message.

                    Comment


                    • #11
                      Yeah.

                      Thankyou.
                      You are enough

                      Comment

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