When I first signed on for JSA, I thought (having claimed previously) that my first signing day would be two weeks after that, but it was actually one week, meaning I missed my signing (fair enough, I should have checked the date).
I've just come back from the Jobcentre, having explained that I had made a genuine mistake, but was made to fill in a form (that looked like it had been photocopied five times) explaining why I had missed my signing day, which would then be sent off and a decision made on whether this was a reasonable excuse.
It was then explained to me that if my reason wasn't accepted, I'd have to start my claim again - which goes against what I was told when I first signed on, which was that if I missed a signing day
Is this correct? The advisor who I saw didn't seem to know what to do and I think I may have been wrongly made to fill in the aformentioned form.
Also, does anyone else find that some of the advisors are the most rude, patronising people on earth?
The advisor I saw today, even after I'd explained that I'd just graduated with a Master's degree seemed unable to grasp that I didn't need to be spoken to like I was an idiot.
I explained why I'd missed my signing day, and even after that she tried to tell me why I'd missed it!
TBH, I'm steaming right now.