I'm devastated to say the least but I have a sympathy card that I would like to send to her family before the funeral next week. I want to write a few words to make it more personal but I'm stuck as where to start as it's all so raw at the moment. Although we had been best friends since we were 17 I have only met her family on a handful of occasions as she always lived away from home. I really don't know what to say - I'd like to say how sorry I am for their loss, what a wonderful friend she was, how much I will miss her and how life won't be the same again but could someone help me word it nicely? I've been staring at the card for ages but I can't even pick up the pen to write for fear of maybe being too emotional.