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Post of The Month (July)

Aidan is our Post of The Month winner voted by the community for the following post:

"Hey Lucie,

You say you're still on medication and have had lots of therapy? Maybe it's a matter of revisiting old coping techniques and anything else like that, that therapy taught you?

And Drea is absolutely right! Even someone with everything material that they could ever want isn't insusceptible to mental illness. Any sex, race, age, class; it doesn't discriminate...
"
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Chat Guidelines

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  • #31
    We're not sure we got a point across well, because instead of action we got some kind of statement

    Soooo, we compiled some ideas! (Only about 4 so it shouldnt be too hard to understand)

    1) Chat guidelines should always be enforced (for everyone) and action taken before conflict escalates

    2) Anything not explicitly mentioned in the guidelines, cannot be enforced by a mod as vague guidelines are too subjective to be universally agreed on

    3) Equality; no different rules/ guidelines for different people, and users have equal access to opportunities

    4) A new thread on the boards, maybe with an accompanying live chat every so often, for users and mods to co-operate on ideas and drive the mix forward!

    What do you guys at the mix think?
    SUCCESS is not final, FAILURE is not fatal; it is the courage to continue that counts

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    • #32
      Aah, okay. Thanks for clarifying guys.

      So just to clarify, we focused on the triggering/not triggering aspect of this conversation because that seemed to be the focus of most of this thread. That said, we can touch on some of the things you mentioned:

      1) Chat guidelines should always be enforced (for everyone) and action taken before conflict escalates

      3) Equality; no different rules/ guidelines for different people, and users have equal access to opportunities
      I've grouped these together as they seem like pretty much the same point - fair and equal treatment across the board. I know you mentioned this too, Jess101.

      What we will say is that this is always a focus for us. There is a bit of inevitable variation in group chat given that every moderator is their own person, and will read and understand situations slightly differently. Just in the same way that us three behind this account don't all interpret things or think in the same way, that's even more the case when we're talking about 20+ volunteer chat moderators. That said, boosting consistency is something we can definitely look into.

      As staff, we always do our absolute best to ensure that this happens and people are treated equally. Any decision involves all three of us reaching an agreement. If you have specific examples of people blatantly being treated unfairly then we can discuss that privately, but to our knowledge, we're as objective as we can be.

      2) Anything not explicitly mentioned in the guidelines, cannot be enforced by a mod as vague guidelines are too subjective to be universally agreed on
      Love the impulse here - it would be awesome if we could make our guidelines 100% concrete and crystal clear, but unfortunately this isn't realistic from a moderation standpoint. It would be impossible for us to cover every eventuality in our guidelines, so our moderators need to be able to use their own judgement when they feel they need to.

      4) A new thread on the boards, maybe with an accompanying live chat every so often, for users and mods to co-operate on ideas and drive the mix forward!
      Like the spirit of this one - more collaboration is always a good thing. There are limits on what we can do based on community feedback, but this is certainly something we can think about.

      **It's important to note that any 'action' or major team decision involves us spending a lot of time talking it though and working on it as a team, so we'll never be able to give quick, definitive answers to suggestions this big. Whether that's a new way for you guys to share your input or a change in how chat moderation works, etc. We sit down properly to review how everything's going periodically (chat break weeks are a good example of this), and when we next do that, we'll be taking aaaaaall of this into consideration - that we can promise. **

      Does that make sense? Apologies if you guys were hoping for something a bit more decisive, but I hope you understand that these things take time for us to process. This input is still hugely important for us.

      Mike & the team
      We're James, Aife & Mike: the staff team here at The Mix.
      If you have any questions about this place, feel free to
      ask over in the
      Help Desk or send us a private message.

      Comment


      • #33
        Appreciate you laying those out by the way, Aidan! It's very helpful.
        We're James, Aife & Mike: the staff team here at The Mix.
        If you have any questions about this place, feel free to
        ask over in the
        Help Desk or send us a private message.

        Comment


        • #34
          in your new chat system can you sensor out swearing? thanks. over use of the C word comes across directed at users too oftern and gets ingnored.

          can i also add. how much you all adore my cat in my new profile picture?
          Last edited by Meggles; 18-08-2017, 04:38 PM.

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          • #35
            Mike - you can clearly see the 'favouritism' in chat when it comes to users and moderators!!

            We are young adults are your target audience so therefore we should get the majority of the say in services that are run at The Mix - yes co-creation sessions are great but not everyone can go to. What about co-creation sessions in the chatrooms? - at the end of the day im sure you want more ideas from us and that is a great way to do it.
            Last edited by Jess101; 18-08-2017, 04:31 PM. Reason: adding to post
            Mental health activist and counsellor in training - if im not posting on here than i'm likely filming for a TV programme, interview with a journalist or at a radio station.

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            • #36
              Meggles - again, something we can look at in due course. We are going to be using the arrival of our new chat software as a chance to look at a few things, so this might be something we review.

              Jess101 - Yep, you guys are our target audience and we need your input, but there is a limit on the 'say' our members can have over how things are run. There are a huge number of moving parts involved in how our services work at The Mix (funding and staff/volunteer capacity, for example), and although we do try and collaborate with young people at every step, the reality is that not everything can be dictated by user-feedback and suggestions.

              We actually do hold virtual co-creations on occasion, but admittedly not that often. We could certainly look into doing more of them in the future, if the situation calls for it. It's worth noting that co-creations take a large amount of planning and staff time, so we need to be realistic with what we can do. Thanks for the suggestion though - we can take that into consideration.

              Fairness
              Perhaps a wider point about favouritism and fairness is the subjectivity of those things, depending on where you stand. Depending on who you ask, and this is particularly true if people argue during chat, you get very different answers about what's fair and who's right or wrong. As moderators and as staff, part of our role is to try to remain above that and consider the entire picture objectively, and we're confident that we do that to the best of our ability.

              One side-effect of being removed from community relationships is that we don't know the ins and outs of the relationships you guys have with each other. For example, someone swearing outwardly might look very harmless, but someone else in the room might believe that it's targeted at them for reasons the moderator isn't aware of. Moderators have limits, and usually these things are impossible to prove either way. In the interests of being fair, we can only work with the information we have in-front of us at the time.

              Hopefully that makes sense. We're happy to discuss any specific decisions privately away from the community space, so if you have anything you'd like to raise then please do drop us a PM.

              Mike & the team
              We're James, Aife & Mike: the staff team here at The Mix.
              If you have any questions about this place, feel free to
              ask over in the
              Help Desk or send us a private message.

              Comment


              • #37
                fairness would be banning both involved in an arguement. instead of banning one and letting the other walk free.

                Comment


                • #38
                  Jess101 - We've just taken your last post down from view as it's in the territory of an official complaint - something that needs to be handled privately. Happy to copy it into a PM and get back to you tomorrow, but a public thread isn't the place to discuss that.

                  Same goes for anything else official or any specific situation you guys want to raise - that needs to be done via PM. We don't want to have to close this thread, so let's not go into those sorts of details here.

                  Mike & the team
                  We're James, Aife & Mike: the staff team here at The Mix.
                  If you have any questions about this place, feel free to
                  ask over in the
                  Help Desk or send us a private message.

                  Comment


                  • #39
                    Originally posted by The Mix View Post
                    Jess101 - We've just taken your last post down from view as it's in the territory of an official complaint - something that needs to be handled privately. Happy to copy it into a PM and get back to you tomorrow, but a public thread isn't the place to discuss that.

                    Same goes for anything else official or any specific situation you guys want to raise - that needs to be done via PM. We don't want to have to close this thread, so let's not go into those sorts of details here.

                    Mike & the team

                    Okay, i have PM'ed a copy over anyway.
                    Mental health activist and counsellor in training - if im not posting on here than i'm likely filming for a TV programme, interview with a journalist or at a radio station.

                    Comment


                    • #40
                      We've decided to close this thread for now folks - it feels like things have gotten pretty off-track from where they started. For now, we'd really encourage you to put any thoughts etc. in the feedback form where we can see all your feedback in one place. We'll take a good look at things after the weekend and get back to you.

                      Mike & the team
                      We're James, Aife & Mike: the staff team here at The Mix.
                      If you have any questions about this place, feel free to
                      ask over in the
                      Help Desk or send us a private message.

                      Comment

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