Do you have any suggestions for how we could improve things?
Whether you've had a helpful, unhelpful or 'meh' chat, we want to hear what you think.
Your feedback is really important for us when we're thinking about ways to make chat the most supportive space we can. So we're always happy to hear your thoughts on what works well, what doesn't work so well and how we make it better.
To help with this, have a feedback form!
How does it work?
The form will ask you a series of questions about your experience of chat. The more you can tell us the better! But we realise that you might not always have much time, so there are two ways to fill it out:
- The express option (if you only have a few seconds) or
- The in-depth option* (if you have a minute or two).
Is it anonymous?
It is if you want it to be.
Letting us know your username can be really helpful as it means it's easier to see how things change over time for you, and can also mean we understand your feedback more fully. However, if you'd prefer to remain anonymous, just leave the username box blank
When can I use it?
You can use this form any time and as many times as you like. So if you wanted, you could fill it out after every chat you come to!
You can find the form here.
Any questions? Feel free to ask below