Sky

[rachie004]

Surely if a member of their call centre staff (either employed directly through sky or by an agency) has given someone the wrong information then they have to accept responsibility for it

My mum canx her subscription back in November and asked specifically when to cancel the direct debit as she didn't want to owe any outstanding monies to them. She followed their instructions and received a letter today demanding £21 or a debt collection company would be arriving on the doorstep :eek2: Which is absolutely absurd!

She's rang sky and gone mad at them but they're blaming her but have said it appears she's been given the wrong information - so surely if thats how it is then its sky's fault?

This isnt the first time she's been given the wrong information by them either - they conned her out of loads of money by charging her for a subscription she hadnt asked for. (they rang to offer her the movie channels half price for 3 months and then changed her subcription to the full works - when she confronted them about it they denied all knowlege that the 3 months half price movie channel deal ever existed!)

[Kermit]

Yes, if you are given information from a company, you are entitled to rely on that information.

To be honest, the simple thing is not to pay it. Let them take your mum to court- they won't. They can swivel for their money. The ball is- lucikly- in your mum's court as she's not trying to get money back from them.

[DG]

Surprised she's having so many problems with Sky. Had them for 5 years but then again only needed to cal them 3 or 4 times in all those years.

If she's paying by credit card she can also complain tothe credit card company if they're charging her for the wrong things, I pay for Sky via my card and it gives you more people to complain to should anything like this happen rather then paying straight out of your bank account.

If someone works for a company then they represent the company - so even if the information is wrong you should get it.

For instance the other week I saw ona website a graphics card for £58 printed it off and took it to their shop and they said there's mistake it should be double that price but they said since it's on the web we'll sell it to you for that price.

If you want to speak to people at sky that are helpful then go to the cancellations dept and tell them you wish to leave sky.

[Doofay]

This is why i'm with NTL :p

Sorry, not helpful :p

[manickev]

If you want to speak to people at sky that are helpful then go to the cancellations dept and tell them you wish to leave sky.

I agree. When I had SKY at my old house a couple of years back, they sent me a letter after a year saying I had to take out a premium protection plan in case of equipment breakdown - at nearly 100quid a year.

When my SKY box failed to work (quite conveniently) a month or so later, they refuse to even come and look at it unless i paid a 70 pounds call out charge. I refused, and when I spoke to their cancellations dept, they decided it had all been a big misunderstanding, and that they would repair my system - which they did from their end without even having to come out and visit me!!!

SKY are rip off merchants, but to be honest, ntl customer service is not much better - when you do eventually do get through to them!!!!!!

[girl with sharp teeth]

For instance the other week I saw ona website a graphics card for £58 printed it off and took it to their shop and they said there's mistake it should be double that price but they said since it's on the web we'll sell it to you for that price. Just to say that companies do not have to honour an incorrectly displayed price, as it is just an invitation to treat, not a binding agreement. Most will, simply as a matter of good customer service, but it isn't obligatory.

[Jim V]

Yep, when I worked in a shop, if we marked something up wrong we didn't have to sell it at that price - a shop always has the right to simply refuse to sell an item - regardless of what price they've printed. Though most will find a way to balance the mistake out.

[Kermit]

If it's a sensible offer most shops will do it for goodwill, but like when Amazon were offering laptops for a tenner, they were under no legal obligation to sell at that price.

As for sky, they are buggers for this sort of thing. If you paid by credit card then the credit card company is liable for any fraudulent transactions just as much as Sky are, and as such you can complain direct to them and say that Sky have taken money they are not entitled to. When my old ISP refused to cancel, my credit card company immediately refunded the lot to my card without any hassle.

Oh, and if you think Sky are bad, NTL are even worse. If an Oxbridge lawyer mate of mine can't get the tossers to fulfil their contractual obligations, what hope do the rest of us have?

[briggi]

Sky are hilarious. My Dad was sent three angry letters saying he hadn't linked his phones up to the Sky box or some such rubbish, and Rupert then went on to say how "sad" he was because he had to cancel my Dad's Sky subscription. What a hoot. I rang up and asked them about it and was assured it was an admin mistake, haven't heard a peep since.

They'll seemingly do anything to squeeze a bit more blood out of the stone, though I'd be amazed if they didn't spend more money rectifying situations and appeasing really angry customers.