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View Full Version : Broadband problem, what could it be?

Hellfire
13-03-2005, 07:01 PM
Basicly every so often, normally when i've got high traffic my modem goes, the power button goes off, Dsl light and Data light, I pull the Blue USB cord out and put it back in my pc crashes,

I've done a Virus scan with AVG 7.0 no viruses,
I've scanned with Spydoctor, only couple of tracker cookies, did nothing when i got/fixed them
Re installed drivers did nothing still happening,
using alternate USB ports, still nothing
tried two different modems so isn't a modem problem

What else could it be?
ShyBoy
13-03-2005, 07:23 PM
Had a problem with mine ages ago, they get power hungry, don't plug it into an extension, plug it into a wall, check the plug and make sure it isn't too hot. Otherwise I would recommend telephoning customer support.
Teh_Gerbil
13-03-2005, 07:23 PM
Use Safe Remove.

Failing that, shut down the PC first. Or Reset the modem by pulling out hte power cable and reinserting it.
Hellfire
13-03-2005, 07:25 PM
oh.. ever had BT customer support, your better off asking a lama whats wrong...

I doubt it's the lead/plug as we've never had this problem within the 6/7months of having broadband
Hellfire
13-03-2005, 07:28 PM
Use Safe Remove.

Failing that, shut down the PC first. Or Reset the modem by pulling out hte power cable and reinserting it.
I pull out the power cable and put it in, it crashes it,
Teh_Gerbil
13-03-2005, 08:04 PM
Use safe remove though?

Hmm, maybe ask in that PC Bits shop in town? They're pretty good.
Hellfire
13-03-2005, 08:27 PM
i dont have save remove,
Teh_Gerbil
13-03-2005, 08:28 PM
Ugh.. you said its USB, right?

Look down there in the corner for a little green arrow, double click it. Click remove hardware.
Bomberman444
13-03-2005, 11:43 PM
If you have the stringray shaped USB adsl modem I have heard the power drain on them is a bit high and they cause crashes and problems etc.
Hellfire
14-03-2005, 12:01 AM
BT Voyager 105 USB Adsl modem
Bomberman444
14-03-2005, 12:18 AM
http://www.digi-darkroom.com/printthread.php?t=9390

(A Guy with your modem who had problems with it)

http://btsuck.org/?article=206

and again

The joys of google!!!!
MrG
14-03-2005, 03:04 AM
http://www.digi-darkroom.com/printthread.php?t=9390

(A Guy with your modem who had problems with it)

http://btsuck.org/?article=206

and again

The joys of google!!!!

hellfire does not appear to be able to use google on his own
google is joyful
therefore hellfire is sad
Dr Pirate
14-03-2005, 09:08 AM
You have AOHell BB don't you? I had the same problem with my modem too, the BT Voyager 100 ;< I would be in the middle of nothing in particular and wham. I'm cut off from the net and my PC just hangs.

I just left it a few weeks and it sorted itself out. Why in the name of god would u pull out the USB cable?
Makoto
14-03-2005, 01:57 PM
You should get BTYahoo!. They = 0wnage.
ShyBoy
14-03-2005, 02:43 PM
You should get BTYahoo!. They = 0wnage.

Or NTL cable :yum:
Acrobat
14-03-2005, 02:56 PM
Or NTL cable :yum:

Unless there is any kind of problem, in which case you have to spend about 3 days on hold to customer services to sort it out. Unless the system is down, in which case you have to try again later, with another huge wait.
Makoto
14-03-2005, 03:03 PM
My only complaint about BT is the lack of people that are able to speak good clear Engrish.
ShyBoy
14-03-2005, 03:24 PM
Unless there is any kind of problem, in which case you have to spend about 3 days on hold to customer services to sort it out. Unless the system is down, in which case you have to try again later, with another huge wait.

Whenever I've phoned they answer within 5 minutes :) also, in over a year of their service we've had one problem, couldn't work out what it was :blush: turned out they'd d/c us for not paying the bill!!
Bomberman444
14-03-2005, 07:18 PM
if the problem is your USB modem I do not see how the provider makes any difference whether it is AOL (do you realise how irritating it is to change the names to make 'amusing' puns) or BT should make no difference at all.
Dr Pirate
14-03-2005, 07:39 PM
My only complaint about BT is the lack of people that are able to speak good clear Engrish.
Engrish? :p
Teh_Gerbil
14-03-2005, 07:47 PM
My only complaint about BT is the lack of people that are able to speak good clear Engrish.

My only problem with 99% percent of customers services i've phoned it that lack of anyone who as well as the above, they ALWAYS are reading off a list, when they don't solve it, pass you onto someone, with THE SAME LIST.

So I gave up after asking them if they actualy knew about my problem. They just asked what I meant.
Hellfire
14-03-2005, 08:17 PM
Well as it's a power hog i turned the power management off but yet it still does it.
Bomberman444
14-03-2005, 08:50 PM
do you have a powered USB hub?
Hellfire
14-03-2005, 09:37 PM
no
Teh_Gerbil
14-03-2005, 10:44 PM
Thats his problem, he has a shit PSU and USB powered modem. :lol:

How shite. I got a spare 400 doing nothing, hehe.
Bomberman444
15-03-2005, 12:02 AM
well as of yet you have seemingly not managed to contribute anything of value in this forum I don't see why you just have to make pointless posts like that.
Carriage Return
15-03-2005, 12:51 AM
use a powered usb hub
Hellfire
15-03-2005, 03:29 AM
Ooo can i have the 400W psu then?

I'll look into a USB powered Hub. could save alot of problems with lack of USB ports aswell
judi
22-03-2005, 12:29 PM
when theres a prob uith ur broadband box ur not meant to do that. just reset the box.u pull the power plug for about 10 secs and restart ur cpu its blueyonder that told me to do that.
morrocan roll
22-04-2005, 10:22 PM
problem with bt usb modems ...
pull ot usb cable.
turn computor off ...NOT RESTART ...OFF OK.
turn pc back on after leaving off for about 1 min.
wait five minutes ...then plug usb cable in.
all will be well.
if your on xp os that is.