Argh!

[BumbleBee]

The computer had a virus so my dad restored it to factory settings. For some reason system restore has been disabled and it informs us to contact the administrator should we want to use this tool.

Since wiping everything the computer has indeed been virus free but we've encountered a few problems. IE randomly closes windows it doesn't like much. For example when I get a new email message and attempt to open my email inbox I can only get so far before IE just closes. Same with www.purevolume.com, it just doesn't stay open very long. IM chat boxes for MSN messenger won't open either. Someone just sent me an IM and the window shut itself before I could read what she had even said!

Anyone have any suggestions as to what could be causing this?

[BumbleBee]

I'm coming to the end of my tether now really I am. I want to upload some photos from my digital camera but the small window that opens to allow you to do o is being auto closed by IE!! ARGH!

[Mist]

How did you go about restoring to the factory settings?

Maybe the virus is still there.

You could try another browser :D

[Fiend_85]

Yeah, another browser, is the answer to all life's problems. Getting a virus? Switch to firefox. Got lousy connection? Switch to firefox. Fallen down the stairs and can't get up again? Switch to firefox.

[Mist]

Yeah, another browser, is the answer to all life's problems. Getting a virus? Switch to firefox. Got lousy connection? Switch to firefox. Fallen down the stairs and can't get up again? Switch to firefox.

I agree.

[Fiend_85]

I knew you would. Because I switched to firefox.

[MrG]

opera is better

[Monserrat]

It's alright to advertise Firefox and Mozilla as an alternative for an online browser, but most of BumbleBee's problems here seems to be to do with offline work such as the digital camera.

If IE is behaving in this fashion, I would definitely take the Service Pack II route. This is a major update to Windows XP that adds in a bunch of security features. IE6 underwent many of the changes here and could well sort out the crashing problem.

BumbleBee, when you did the restore, make sure that you opted for the "destructive restore" which means that everything on the laptop is wiped out and taken over by the factory defaults again. A "non-destructive restore" is where you go back to factory defaults, but leaving your personal files and 3rd-party programs on there. Doing it this way means that any virii will survive this and will be present now.

But yes, for online browsing, jump onto the Mozilla/Firefox bandwagon.

[BumbleBee]

It's alright to advertise Firefox and Mozilla as an alternative for an online browser, but most of BumbleBee's problems here seems to be to do with offline work such as the digital camera.

If IE is behaving in this fashion, I would definitely take the Service Pack II route. This is a major update to Windows XP that adds in a bunch of security features. IE6 underwent many of the changes here and could well sort out the crashing problem.

BumbleBee, when you did the restore, make sure that you opted for the "destructive restore" which means that everything on the laptop is wiped out and taken over by the factory defaults again. A "non-destructive restore" is where you go back to factory defaults, but leaving your personal files and 3rd-party programs on there. Doing it this way means that any virii will survive this and will be present now.

But yes, for online browsing, jump onto the Mozilla/Firefox bandwagon.

Thanks for the advice, it was much appreciated. I can't just use another browser as it isn't my computer! We've changed the kind of restore we did and the problem is now fixed. Thanks! We've got a feeling it's all to do with the new MSN messenger BETA version.