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edn1
10-01-2005, 01:12 AM
This will have happend to many of you before, but the following really annoys me. I cant believe shops actuall think they can get away with this. Im very glad i know my rights tbh. Im thankful that i worked in retail for 2 years.

anyway my point

I was in a sports shop today and noticed they had priced down a polo shirt. I took it to the cashdesk where the girl scanned it through swiped my card then said can you sign this, i looked at the slip and noticed it was higher than the price on the ticket, the girl explained that the discount prices didnt start until tonight so i told her nuh uh aint happening gotta sell it to me at the price on the ticket. Eventualyl i was told i would have to get a refund on it then :S .. uhm ok.. went upstairs explain it twice before getting anywhere further, eventually after telling them they HAVE to sell it to me at that price and them continuesly saying refund i got the difference in price back no refund and my item...

What makes shops think they can get away with that It makes me :mad:

Your stories ? :p
girl with sharp teeth
10-01-2005, 10:53 AM
.
Miffy
10-01-2005, 11:38 AM
Although in practise, if it's a large company and the price difference is not too vast, and you kick up enough stink they will often back down to get rid of you! :D

Explanation (http://en.wikipedia.org/wiki/Invitation_to_treat)

And again (http://news.bbc.co.uk/1/hi/business/the_economy/441740.stm)
Miffy
10-01-2005, 11:45 AM
Actually... :chin:.... Mr Miffy once got a very cheap holiday from a mistake on a website, but I think he had to argue for about an hour to get it. Knowing how he's got the gift of the gab (he didn't kiss the blarney stone, I think he swallowed it) and a razor sharp mind to boot I feel kind of sorry for whoever was on the other end of the phone. He ties me up in knots when he gets going.
UpsetChap
10-01-2005, 12:35 PM
They didn't have to sell it to you at that price at all. The ticket that has the "sale" price on it is an invitation to treat. Basically and advert. When you take it to the till you have offered to buy it at the price on the ticket and they are free to reject you. For the same reason they don't have to sell you the item at all they are free to change the price. If they change the price then they've made a counter-offer which you are free to reject so they cannot change the price then compel you to pay. But they aren't obligated to sell you the item at the displayed price.
Olive
10-01-2005, 12:37 PM
Originally posted by UpsetChap
But they aren't obligated to sell you the item at the displayed price.

but aren't they obligated to display it at the correct price?
girl with sharp teeth
10-01-2005, 12:47 PM
.
Olive
10-01-2005, 01:02 PM
what's this (http://www.hmso.gov.uk/si/si2004/20040102.htm) all about?

this law business is all very confuddling.
Carolina
10-01-2005, 03:17 PM
I'm confused now as i thought that it was against the trades description act to charge at a different price to the one advertised?
edn1
10-01-2005, 06:10 PM
Originally posted by Carolina
I'm confused now as i thought that it was against the trades description act to charge at a different price to the one advertised?

Thats what i believe to be correct. Whilst working in retail for 2 years till last july, this was one of the most common things that kept happening in our store, and i was told this was the case.

meh
UpsetChap
11-01-2005, 11:55 PM
Originally posted by Richeh
Thats what i believe to be correct. Whilst working in retail for 2 years till last july, this was one of the most common things that kept happening in our store, and i was told this was the case.

meh

Stores just do it out of goodwill. For a massive chain store it's not worth arguing over a difference in price when it could cost them their reputation. But it isn't against the law.